Your Privacy, Our Priority

Last Updated: Sep 5, 2024

At Coinpro Wallet, your privacy and security are of the utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, mobile app, and related services. By using Coinpro Wallet, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect minimal personal information necessary to provide you with our services. This includes:

Information You Provide

Account Information:
When you sign up for Coinpro Wallet, we may collect your email address, username, and other information necessary to create your account.

Communication:
If you contact us for support, we may collect information such as your name, email address, and the content of your message.

Information Collected Automatically

Usage Data:
We collect information about your interactions with our services, including the pages you visit, time spent on those pages, and the links you click.

Device Information:
We may collect information about the device you use to access our services, such as your IP address, browser type, operating system, and device identifiers.

Cryptocurrency Data

Wallet Information:
As a self-custody platform, we do not store or have access to your private keys or secret phrases. We only collect information necessary to facilitate transactions, such as wallet addresses and transaction history, to provide you with the best user experience.

How We Use Your Information

We use the information we collect to:

Provide and Improve Services: To create and maintain your account, process transactions, and ensure the best performance of our platform.

Security and Fraud Prevention: To protect your account and ensure that all transactions are secure.

Customer Support: To respond to your inquiries and provide assistance when needed.

Legal Compliance: To comply with legal obligations, including anti-money laundering (AML) and Know Your Customer (KYC) regulations.

How We Protect Your Information

We are committed to safeguarding your personal and financial information using advanced security measures. At Coinpro Wallet, all data transmitted between you and our platform is protected with industry-standard encryption techniques such as SSL, ensuring your information remains secure. We prioritize data minimization, collecting only the necessary information required to deliver our services efficiently. To further enhance security, we implement robust practices such as two-factor authentication (2FA) and secure coding to prevent unauthorized access, data alteration, or destruction. Importantly, Coinpro Wallet does not have access to your private keys or secret phrases, leaving you in full control of your crypto assets at all times.

Sharing of Information

We are committed to ensuring that your personal information is never sold or shared with third parties, except in specific situations where it is necessary. In some cases, we may need to share limited information with trusted third-party service providers who assist us in delivering our services, such as cloud storage or customer support. These providers are carefully selected and are required to follow strict confidentiality agreements to protect your data.

In certain legal situations, we may be obligated to disclose your information to comply with applicable laws, regulations, or legal processes, such as responding to court orders or subpoenas. Additionally, if Coinpro Wallet undergoes a business transition, such as a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity involved in the transaction. In any such event, we will take appropriate steps to ensure the continued protection of your data in line with this Privacy Policy.

Your Privacy Rights

As a valued user of Coinpro Wallet, you are entitled to several privacy rights that allow you to manage your personal information. You have the right to access, update, or correct any of your personal details through your account settings whenever needed. This ensures that your information is always accurate and up to date.

If you decide to stop using Coinpro Wallet, you can request the deletion of your account along with any associated personal data by reaching out to us. However, it is important to note that certain data may need to be retained in order to comply with legal obligations or regulatory requirements.

Additionally, you have the option to opt out of receiving promotional communications from us at any time by following the instructions provided in those messages. Keep in mind, however, that you may still receive essential non-promotional communications related to the maintenance and security of your account. These rights are designed to give you control over your personal information and ensure that your privacy is respected.

Data Retention

We will retain your personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

International Data Transfers

As Coinpro Wallet operates globally, your information may be transferred to, and maintained on, servers located outside of your country or governmental jurisdiction. We take steps to ensure that any data transferred internationally is treated securely and in accordance with this Privacy Policy.

Third-Party Links and Services

Our platform may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services before interacting with them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we make changes, we will revise the "Effective Date" at the top of this policy. We encourage you to review this page periodically to stay informed of how we are protecting your information.

Take Charge of Your Privacy

At Coinpro Wallet, we are committed to safeguarding your privacy and ensuring you remain in full control of your personal information. Review our Privacy Policy to understand how we protect your data and empower your Web3 journey with security and transparency.

Review Our Policy